Terms of service
Last updated 2026-11-13
The plain-language agreement between Iyadati and your clinic. Sixteen short clauses; bracketed items are completed before the first contract.
1. Who we are and what these terms cover
Iyadati is a trading name of [LEGAL ENTITY NAME], a company registered in Lebanon under number [REGISTER NO.], with its address at [ADDRESS] ("Iyadati", "we"). These terms apply to every website, hosting and automation service we provide to a clinic ("you"). You accept them when you pay a deposit or a first month, or when you reply "agreed" on WhatsApp. If anything here conflicts with a signed quotation, the quotation wins.
2. What you get
A website for your clinic in English and Arabic, built from the information and photos you give us, hosted on a UAE server, with WhatsApp and phone booking, doctor profiles, services, hours, map, insurance list and a privacy notice. We write the text from your facts in a style that keeps to the Dubai Health Authority's advertising rules. You review the site before it goes live and may request changes by WhatsApp.
3. The one-time plan
Price AED 8,900 (AED 6,600 for the first five clinics that agree to be shown as examples). You pay 40% to start and 60% when you approve the site; the site goes live when the balance is received. The first year of hosting and the domain registration in your clinic's name are included; hosting renews at AED 700 per year. Changes requested by message are free during the first month after go-live, then AED 200 per task. After hand-over you look after the site yourself or ask us for paid tasks.
4. The monthly plan
Price AED 890 per month for a minimum of twelve months, the first month paid on order and each following month on the 1st. It includes hosting, security updates, unlimited content updates by WhatsApp message (text, doctors, services, hours, insurance, news) and one design refresh per year. Design changes beyond a refresh, new pages and new features are quoted separately. After twelve months the plan continues month to month and either side may end it with 30 days' written notice. If you end it within the first twelve months you pay the remaining months, or the release fee below, whichever you choose.
5. Release fee and leaving
On the monthly plan you may take the site elsewhere at any time by paying a one-time release fee of AED 1,600 if you leave within the first twelve months; after twelve months there is no fee. On either plan we then hand over the site files and transfer the domain to a registrar of your choice within 10 working days of the final payment.
6. Add-ons
WhatsApp booking (AED 260/month), pre-visit forms (AED 160/month) and the care bundle (AED 260/month) are month to month and can be stopped with 30 days' notice. The availability page with insurance checker (AED 900) and an extra language (AED 1,800) are one-time. Add-on prices are paid separately on both plans.
7. Payment
Invoices are issued automatically in AED and are payable by bank transfer or payment link, with the invoice number as reference, within the term shown on the invoice. Prices exclude any tax that may apply in your country; Lebanese VAT is zero-rated for export and, if your clinic is VAT-registered in the UAE, you account for UAE VAT under the reverse charge. If an invoice stays unpaid, we send reminders; on the monthly plan the site becomes read-only 30 days after the due date and goes offline after 60 days, and the amounts remain due.
8. Your content and your responsibility
You confirm that the information you give us (names, qualifications, licence numbers, services, prices, insurance, photos) is accurate and that you have the right to use it, including consent from any person shown in a photo. You are the licensed healthcare provider and remain responsible for the site's compliance with DHA and UAE advertising and health rules; we filter known claim wording and you approve the final text. We may refuse or remove content that we reasonably believe breaks those rules.
9. Ownership
You own your content, your photos, your domain and the text we wrote for you once paid. Iyadati owns the generator, templates, code and systems that produce and run the site, and licenses you to use them for your site for as long as the service lasts; on the one-time plan that licence is perpetual for the delivered site. A small "Website by Iyadati" credit appears in the footer; you may ask for it to be removed once the balance is paid.
10. Uniqueness
Every site is composed from a different combination of layout, palette and typeface, and our system refuses to repeat a combination for another client. We do not guarantee that no other website anywhere resembles yours.
11. Personal data
You are the controller of any patient data that reaches you through the site (WhatsApp messages, forms). We act as your processor: we store form data encrypted on UAE servers, give access only to you, delete it 30 days after the visit, and never use it for anything else. Our own privacy notice describes what we hold about you as a client.
12. Availability and support
We aim for the site to be available 99.5% of each month, excluding announced maintenance. We reply to messages within minutes between 9:00 and 21:00 Gulf Standard Time and within one working day otherwise. If the site is down because of us for more than 24 hours in a month on the monthly plan, that month is credited.
13. What we are not liable for
We are not liable for loss of profit, patients, data entered by third parties, or indirect loss. Our total liability for any claim is limited to the fees you paid us in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.
14. Ending the service
We may end the service with 30 days' notice, refunding any prepaid period not used. We may suspend it immediately for unpaid invoices after the reminders above, or if the site is used for content that breaks the law or these terms.
15. Law and disputes
These terms are governed by the laws of [Lebanon / the Emirate of Dubai: CONFIRM WITH LAWYER] and disputes go to the courts of [Beirut / Dubai]. Before that, both sides agree to try to settle any dispute by discussion within 30 days.
16. Changes to these terms
We may update these terms; the date at the top changes when we do. Changes that affect a running plan apply from its next renewal, and we tell you on WhatsApp at least 30 days before.